Privacy Policy

This policy explains what information Pittsburgh Furnace Repair ("we", "us") collects when you visit pittsburghheatingrepair.info, call us, or send a request through our form, and how that information is used. It is written to be read, not skimmed past. If anything here is unclear, call (321) 478-0693.

Information we collect

When you call

When you call (321) 478-0693, we receive your phone number and any details you give us about your home and furnace, such as your address, the symptoms, and the best time to reach you. Calls may be routed through a call tracking or answering service, which can record the time, duration and source of the call. Calls may be recorded for quality and training; if a call is recorded, you will be told at the start of the call.

When you use the form

The request form asks for your name, phone number, an optional email address, the service you need, and an optional message. We also note which page the form was sent from.

When you browse the site

Like most websites, our hosting provider and any analytics tools we use may record standard technical information: your IP address, browser type, device type, pages visited, the page that referred you, and the date and time of your visit. We may use cookies or similar technologies to measure which pages lead to calls and requests. The embedded Google Map is provided by Google and is subject to Google's own privacy policy.

Call and form conversions

When you tap one of our phone numbers or send the request form, the site records that event, which button or form was used and the page you were on, so we can measure which pages and advertising lead to calls and requests. It does not record the content of the call. If we use analytics or advertising platforms, such as Google Analytics or Google Ads, those services may receive these events and set their own cookies under their own privacy policies. You can limit this with your browser's cookie and tracking settings or the platforms' ad settings.

How we use your information

• To respond to your call or request and arrange a furnace service visit.
• To pass the details of your job to the independent local HVAC technician who will perform the work.
• To call or text you about your request, if you agreed to that on the form.
• To understand which pages and advertising lead to calls, so we can improve the site.
• To keep records of service requests and to meet legal obligations.

Who we share it with

Pittsburgh Furnace Repair connects you with independent local HVAC technicians who perform the work. To do that, we share the details needed for your job (your name, phone number, address and description of the problem) with the technician or company assigned to it. We may also use service providers for call handling, form delivery, hosting and analytics, who process information on our behalf. We do not sell your personal information, and we do not share it with third parties for their own marketing.

We may disclose information if the law requires it or to protect the safety of any person.

Text messages and calls

If you check the consent box on our form, you agree that we may call or text you about your request at the number you gave. Message and data rates may apply. Consent is not a condition of any purchase. Reply STOP to any text to opt out, or tell us on the phone.

How long we keep information

We keep request and call records for as long as needed to handle your job, answer follow-up questions and meet record-keeping obligations, and then delete or anonymize them.

Your choices

• You can ask what information we hold about you, or ask us to correct or delete it, by calling (321) 478-0693.
• You can block or delete cookies in your browser settings. The site still works without them.
• You can opt out of calls or texts about a request at any time.

Security

We use reasonable safeguards to protect the information we receive. No website or transmission is completely secure, so please don't send sensitive information such as payment card numbers through the form.

Children

This site is meant for adults arranging home services. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will update the date at the top of this page. Questions? Call (321) 478-0693 or see our terms of service.